We believe selling your home shouldn't be a battle

Don’t just take our word for it

Questions people often ask us

• How long has National Property Buyers been established?

  We have been buying homes directly since 2005.

  That is over two decades of experience, across multiple market cycles, including the 2008 financial crisis and the 2020 pandemic. We are an established, stable business, not a new or temporary market entrant.

• Is National Property Buyers a registered UK company?

  Yes, we are a fully registered UK company.

  You can verify our registration details directly on our Companies House page. We have been actively trading and buying homes under this registration since 2005.

• What other regulatory memberships do you hold?

  We are a member of The Property Ombudsman and registered with the Information Commissioner’s Office for data protection.

  Both come with genuine, independent oversight, not just self-declared standards. See our Property Ombudsman membership and ICO registration for full detail, including how to verify them directly.

• What makes your process different from an estate agent?

  We remove the volatility, viewings, and uncertainty of the open market.

  While an estate agent acts as a middleman hoping for a buyer, we are the direct buyer. This removes the stress of chains, failed viewings, and “sale agreed” properties falling through at the last minute. You deal directly with our team, skipping the public market entirely.

• Will I deal with a human or a call centre?

  You will have one point of contact for the duration of your sale.

  From your first enquiry to completion, you deal with the same person, who knows your situation. You are never just a reference number in a queue.

• How do you ensure my sale is legally secure?

  We insist on independent, qualified legal professionals for every sale.

  Every sale is handled through an independent, SRA-regulated solicitor of your choosing. This gives you a genuine, objective legal layer of protection, separate from us.

• Will your offer be below market value? Is this a fair deal?

  Yes, our offer is typically below full open-market value, and we are upfront about this from the start.

  In exchange, you get real certainty: no fees, no chain, and a fast, reliable completion date. Whether that trade-off suits you depends on what matters most: maximum price, or genuine speed and certainty.

• Why do you strictly focus on residential property?

  Specialisation lets us give a faster, more accurate service.

  We do not chase land or commercial deals. Focusing only on residential property keeps our market and legal expertise genuinely deep.

• Does National Property Buyers handle complex property situations?

  Yes, we have extensive experience with complicated property situations.

  Whether it is structural defects, probate, or a tight relocation deadline, our team has handled it since 2005. We approach each situation directly, helping you past hurdles that would normally stall an open-market sale.

• What happens if a survey identifies an issue with my property?

  We tell you immediately and explain it clearly.

  If a survey reveals an issue, we do not delay or hide behind jargon. We explain what it means in plain terms, so you stay informed and in control of what happens next.

• What happens if something goes wrong, or I want to complain?

  We hope this never happens, but if it does, we have a clear, published complaints process.

  You can raise any concern directly with our team first. If it is not resolved, you can escalate it to The Property Ombudsman for a genuinely independent review. See our complaints procedure for exactly how this works.