As a responsible cash buyer of property we take complaints very seriously. In the unlikely event that you wish to make a complaint about our service we ask that this is first sent via letter or email to:
Your complaint will be acknowledged by a senior member of our management team within three days and a full review of your file will be carried out. Following this a formal response will be issued to yourself within 14 days to explain our findings. In the event that we are unable to satisfy your complaint you will then have the right to make a formal complaint to the Property Redress Scheme (PRS) who will carry out a full review and make any necessary recommendations to us.